Veyelash prides ourselves on ensuring our product is of the highest quality. All our product goes through a strict quality inspection prior to being approved to ship. In the rare instance, that a proven defective product has been shipped, buyer should notify Veyelash within seven days of receipt via email (firstname.lastname@example.org). If return is approved, buyer will be contacted with return instructions. Veyelash reserves the right to replace or refund the purchase price of the defective product.
IN NO EVENT WILL VEYELASHEXTENSION OR ITS DIRECTORS, OFFICERS, OWNERS AND EMPLOYEES, BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES LIABILITIES, SUITS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES, INCLUDING COURTS COSTS AND REASONABLE ATTORNEYS FEES INCIDENT THERETO. BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS VEYELASHEXTENSION FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE.
If you purchase an incorrect item, you no longer need the item, or the product is not the item you want to order, you can return it to us in its original (unopened/unused) state for exchange, But the shipping cost needs to be borne by the customer.
If you choose to replace the defective product, we will send you a return shipping label via email so that you can return the defective product. After receiving and checking whether the product complies with this return policy, we will immediately send you a replacement product for free.
Note: If you receive a defective product and you urgently need to replace it (before we receive your defective product), you will need to place a new order for that product. After receiving the original defective product, the newly placed order will be fully refunded.
Please note that "Veyelashfactory.com will not pay the return shipping fee for the returned goods. If there is no tracking service, we will not be responsible for the goods lost during the transportation process." Process your refund within business 2-3days.
Can I Cancel My Order?
You have changed your mind? No problem.
We do our best to ship hair extensions immediately. Therefore, You have the right to cancel your order with veyelashfactory Hair before it has been dispatched and qualify for a full refund. We are happy to oblige - please simply contact us at email@example.com to request a cancellation of your order before dispatch.
How Long Can I Get My Refund After Canceled Order?
A full refund will be issued to your original payment account within 2-4 business days.